Refund policy

Last Updated: November 2, 2026

Thank you for shopping at Aksiomcode. We take great pride in the quality of our products and the satisfaction of our customers. If you are not entirely satisfied with your purchase, we are here to help you through our comprehensive return and refund process.

1. Overview and 30-Day Return Window

We maintain a straightforward 30-day return policy. This means you have 30 calendar days from the exact date of delivery to request a return for eligible items.

To be eligible for a return, your item must meet the following baseline requirements:

  • The item must be in the exact same condition that you received it: unworn, unused, unwashed, and free of any foreign odors or marks.

  • The item must include all original tags, labels, accessories, and be housed in its original product packaging.

  • You must provide valid proof of purchase, such as your original order confirmation email, order number, or receipt.

2. Step-by-Step Return Procedure

To initiate a return, please adhere to the following procedure:

  • Step 1: Contact our customer service team at service@aksiomcode.com. Please include your full name, order number, clear photographs of the product, and a detailed explanation of why you are requesting a return.

  • Step 2: Our support team will review your request within 24–48 business hours. If your return meets our eligibility criteria, we will issue you a Return Merchandise Authorization (RMA) along with the designated return shipping address.

  • Step 3: Securely pack the item in its original packaging, include your order details inside the box, and ship it back using a trackable shipping method.

Please note: We do not accept unauthorized returns. Any items mailed back to our headquarters without a prior return request and approval will not be processed.

3. Return Shipping Fees and Responsibilities

  • Our Responsibility (Defective, Damaged, or Wrong Items): If your return is necessitated by our error—such as receiving a damaged, defective, or incorrect product—Aksiomcode will fully cover the return shipping expenses or provide a prepaid return label.

  • Customer Responsibility (Change of Mind / Preference): If you are returning an item due to personal preference, ordering the wrong size, or simply changing your mind, you will be entirely responsible for covering the return shipping costs. Original shipping fees paid at checkout are non-refundable.

4. Damaged, Defective, or Incorrect Deliveries

We strongly urge you to inspect your package immediately upon delivery. If your item arrives damaged in transit, structurally defective, or entirely incorrect, you must notify us via email at service@aksiomcode.com within 48 hours of delivery. Please attach clear photographs illustrating the defect or damage to help us expedite your replacement or refund.

5. Non-Returnable and Final Sale Items

Certain categories of merchandise are strictly non-returnable for health, safety, and operational reasons. These include:

  • Perishable or consumable goods.

  • Customized, personalized, or made-to-order products.

  • Personal care items, cosmetics, or intimate goods once opened or unsealed.

  • Gift cards and clearance items explicitly marked as final sale.

6. Exchanges

If you need to exchange an item for a different size or color variant, the quickest method is to return your current item following our standard return procedure, and simultaneously place a new order for the desired item on our website.

7. Refund Processing Timeline

Once your returned package is received and thoroughly inspected by our fulfillment center, we will send you an email notification confirming receipt and letting you know whether your refund has been approved.

If approved, your refund will be automatically processed back to your original method of payment within 5–10 business days. Please keep in mind that processing times vary across different banking institutions and credit card providers; it may take additional business days for the funds to officially post to your statement.

8. Contact Information

If you have any questions, concerns, or require further clarification regarding our Return and Refund Policy, please contact us at:

Brand Name: Aksiomcode
Business Address: 2222 S Havana St, Aurora, CO 80014, USA
Support Email: service@aksiomcode.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST)